Cancellations

24-Hour Notice for Cancellations

New Heights requires a 24-hour cancellation notice via email or phone call to the office so that staff can be reallocated.  

We understand that illness does strike within that 24-hour period and request a phone call when situations like that arise.

No shows will be billed directly (not through insurance).  Chronic no-shows or cancellations will result in reduced therapy hours.